betcha Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") describes how betcha ("betcha," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the betcha online gaming platform available at betcha.bid and any associated mobile applications or services (collectively, the "Platform").

betcha is committed to protecting the privacy and personal data of all Filipino players in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). betcha is also subject to PAGCOR's data governance requirements as a condition of its operating licence.

By registering for a betcha account or using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the betcha Platform.

This Policy should be read alongside betcha's Terms and Conditions and Responsible Gaming Policy, both of which are available on the betcha Platform.

2. Data Controller Information

betcha is the data controller responsible for the personal data collected through the Platform. As data controller, betcha determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data protection law.

betcha has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to your personal data, you may contact betcha's Data Protection Officer by sending a written request to the email address listed in the Contact section of the betcha Platform.

3. Personal Data We Collect

betcha collects personal data from you in the following categories:

Category	Examples	How Collected
Identity Data	Full name, date of birth, government-issued ID number, nationality	Registration form, KYC verification
Contact Data	Email address, mobile number, residential address (city/province)	Registration form, account settings
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history	Cashier / payment processing
Technical Data	IP address, device type, browser type, operating system, session tokens	Automatically via platform logs
Usage Data	Games played, bets placed, login timestamps, pages visited, session duration	Automatically via platform analytics
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer support interactions

Special Categories of Data. betcha does not intentionally collect sensitive personal information as defined under the Philippine Data Privacy Act (such as health data, religious beliefs, or political affiliations) unless specifically required for responsible gaming assessments or as mandated by PAGCOR regulations. Where such data is collected, betcha will seek your explicit consent.

4. How We Use Your Data

betcha uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your betcha account, including identity verification (KYC) as required by PAGCOR and Philippine anti-money laundering regulations.
• Service Delivery: To provide you with access to betcha's games, betting markets, and platform features, and to process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank.
• Regulatory Compliance: To comply with PAGCOR licensing conditions, the Philippine Anti-Money Laundering Act (AMLA), and other applicable laws and regulations, including reporting obligations to relevant authorities.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, to enforce self-exclusion requests, and to apply responsible gaming tools such as deposit limits and session time limits.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the betcha Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent to receive such communications. You may withdraw consent at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the betcha Platform's features, performance, and user experience.

5. Legal Bases for Processing

betcha processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual Necessity: Processing is necessary to perform the contract between you and betcha (i.e., the Terms and Conditions), including account creation, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with betcha's legal and regulatory obligations under PAGCOR regulations, the Anti-Money Laundering Act, and other applicable Philippine laws.
• Legitimate Interests: Processing is necessary for betcha's legitimate interests in operating a secure, fair, and commercially viable gaming platform — provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications and certain non-essential cookies, betcha relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Data

6.1 Third-Party Service Providers. betcha shares personal data with carefully selected third-party service providers who assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platforms. All third-party processors are bound by data processing agreements that require them to handle your data securely and only for the purposes specified by betcha.

6.2 Regulatory Authorities. betcha is required to share certain personal data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities where required by law or regulatory direction. betcha will comply with all lawful requests from competent authorities.

6.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of betcha's business, your personal data may be transferred to the acquiring entity as part of the transaction. betcha will notify affected players of any such transfer and the privacy implications.

6.4 No Sale of Data. betcha does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. Any data sharing is strictly limited to what is necessary for the purposes described in this Policy.

7. Cookies and Tracking Technologies

betcha uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and analyse Platform usage. The types of cookies used by betcha include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and game history) to personalise your betcha experience.
• Analytics Cookies: Collect anonymised data about how players use the Platform to help betcha improve its features and performance. Used only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of betcha's marketing campaigns. Used only with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the betcha Platform.

8. Data Retention

betcha retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Philippine Anti-Money Laundering Act.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA requirements.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, or longer if required for ongoing dispute resolution.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, to demonstrate compliance.

Upon expiry of the applicable retention period, betcha will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by betcha:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data betcha holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data betcha holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betcha's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on betcha's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission if you believe betcha has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact betcha's Data Protection Officer by sending a written request to [email protected]. betcha will respond to all data subject requests within thirty (30) days of receipt, in accordance with NPC guidelines.

10. Data Security

betcha implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the betcha Platform.
• Encryption of sensitive data at rest, including financial data and government ID information.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the betcha Platform.
• Multi-factor authentication requirements for administrative access to betcha's systems.
• A documented incident response plan for personal data breaches, including NPC notification procedures.

While betcha takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your betcha account credentials and for notifying betcha immediately if you suspect any unauthorised access to your account.

11. Children's Privacy

The betcha Platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations and Philippine gaming law. betcha does not knowingly collect personal data from individuals under the age of 21. If betcha becomes aware that personal data has been collected from an underage individual, it will immediately suspend the relevant account and delete the associated personal data.

If you are a parent or guardian and believe that your child has registered for a betcha account, please contact betcha's support team immediately at [email protected] so that the account can be closed and the data removed.

12. Changes to This Policy

betcha may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, betcha will notify registered players via email or in-platform notification at least fourteen (14) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the betcha Platform following notification of changes constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the Platform and may request account closure.

For any questions about this Privacy Policy or betcha's data protection practices, please contact our Data Protection Officer at [email protected].